Refund and Returns Policy
At Ploonu, we prioritize your satisfaction with every purchase. Please review our return and refund policy to understand the procedures and conditions for returning items.
Claims for Misprinted/Damaged/Defective Items: Claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. Claims for lost packages must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Issues or Problems with Orders: If you notice any issues with the products or your order, please submit a problem report.
Return Address: The return address for Ploonu is set to our default facility. Unclaimed returns are donated to charity after 30 days. If our facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address: Providing an insufficient address may result in the shipment being returned to our facility. Reshipment costs will be your responsibility once we confirm an updated address with you.
Unclaimed Shipments: Unclaimed shipments returned to our facility will incur reshipment costs to you or your end customer.
Returned Orders Due to Wrong Shipping Address: Orders returned due to the wrong shipping address or failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost if you haven’t registered an account on our website with a billing method.
Returns of Sealed Goods: We do not accept returns of sealed goods (e.g., face masks) due to health or hygiene reasons. Returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer: Advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, and size exchanges are to be offered at your expense and discretion.
Notification for EU Consumers: As per EU regulations, the right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalized. We reserve the right to refuse returns at our discretion.
Return Address for Ploonu:
- US and Mexico: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Latvia: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
- Australia (apparel orders): 40 Tanimbla Street, Kedron, Queensland 4031, Australia.
- Australia (non-apparel orders, except for phone cases): 338 Albert St, Brunswick VIC 3056, Australia.
- Australia (phone cases): 6 Axis Crescent, Dandenong South VIC 3175, Australia.
- Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
- Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.
Upon receiving a return package, we’ll notify you via email, and based on the reason for the return, we’ll decide on the next steps.
For more information on returns, please refer to our FAQs.
If you have any questions or concerns regarding our return and refund policy, feel free to reach out to our support team at [email protected].
This policy is subject to change, and any updates will be communicated on our website.
Contact us at [email protected] for questions related to refunds and returns.